Business Philosophy
White Star Software is a business which is unique in many ways; always has been, always will be.
By working with the Progress community to foster an attitude of excellent support, openness and cooperation, we have participated in the building of a world-wide infrastructure of friends who are also our business resources. The success of our business comes from our commitment to building a positive relationship among these friends and is an effortless by-product of practicing these principles and cultivating them within the community.
We have always striven to provide "five star" quality in everything we do, and are proud of the fact that people associate this image of excellent quality with White Star. Our primary objective in this regard is to continue to build and support our partner relationships and to constantly invent new ways to improve the level of service we provide.
Over our 25+ years in business, we have built and refined our technical and our consulting skills, and thus can provide the best service to a customer. We have the nation's best trainers, programmers and consultants, both on staff and as associates, who are available to work for our clients anywhere in the world.
We are an international organization, with resources in various parts of the US as well as the UK. We have embraced the concept of a 'virtual office', since most of the services provided by White Star are provided either on-site or electronically.
One of the most important principles of the company is the total commitment to the customer's needs. The customer relationship is viewed as one between friends, rather than contractual. Doing what's best for our customer / partners, no matter what it takes, is our objective. This implies both the ability to provide the resources for any problem they might have, as well as the intention of standing by them until their requirements are met or their problem is solved. In addition, this means being available at any time for any new issue or problem they may have.
An extremely important component of White Star's philosophy is excitement. Because we believe in ourselves, our values and our tools, we approach each workday with excitement at being able to solve other people's problems and hopefully make their lives a little easier. We purposely cultivate this excitement. To us, every day is a new adventure, and we look forward to being satisfied with what we've accomplished at the end of that day.
Another principle of White Star's business philosophy is the principle of service: by serving both customer and staff in whatever their needs, White Star promotes a business ethic that sets a standard which transforms the way business is being done today. And perhaps most importantly, White Star is dedicated to bringing out the best in both staff and client through a recognition of the positive, creative aspect of any encounter. By working to bring out the highest potential in any situation, White Star will contribute the changing for the better any situation it is involved in. We recognize the changes in the world over the last few decades and are committed to creating a business environment which not only contributes to the betterment of the individuals and the organizations involved, but is also dedicated to making the world a better place for everyone.

